Services

Using proven process in Agent Training and Client Program Development, our Team of Account Managers and Directors work tirelessly to ensure we offer our client partners the opportunity for revenue growth and expansion to their service offerings. Our Team takes a “hands-on” approach to increasing performance, and subject matter expertise through:

Ongoing Training
Certification Testing
Coaching
Staff Development
Metrics Measurement

Through this process we offer:

Managed Call Center Expertise 24×7
Customized Service Timeframes
Order Fulfillment
Registration/Reservations
Inbound/Outbound Campaigns
Phone/Email/Chat Support
Product Support/Troubleshooting
Short and Long Term Projects
Detailed Metric and Key Performance reporting
100% US Based Agents
Monthly Reporting
Quarterly Agent Skills Training & Testing
PCI Compliance
Scalability

Maintaining the highest standards in professionalism, and emphasis on key performance indicators, consistently earn our staff of Customer Care Professionals, excellence awards for Quality of Service, Problem Resolution, Professionalism, Dedication and Commitment.