If you are a small to midsized business owner or manager, CAC Associates wants to know what keeps you awake at night?
Need Contact Center visibility; 8 hours a day or 24 hours a day? Need a full customer service operation? Overhead too high for your small to midsized business? Employee attrition rates affecting you? Lost revenue? Inconsistent customer experiences? Scheduling conflicts? Hard to predict volumes? These issues are standard among traditional brick-and-mortar in house call centers and customer service departments. Typical offshore or outsourced call center firms are too costly and geared to much larger companies.